ARTICLE 1 - Each guest, by contracting accommodations and services of the Ocean Riviera Paradise hotel, accepts these regulations to which they are subject, considering it as the service contract that must be fulfilled.
ARTICLE 2 - Each guest must fill out and sign the registration card and keep the provided wristband tied to their wrist at all times. A charge of $100 USD will be applied if lost.
ARTICLE 3 - Children must always remain accompanied by adults.
ARTICLE 4 - Ocean Riviera Paradise is against child sex tourism. Any person found engaged in this practice will be subject to the country's law and will be immediately handed over to the competent authorities.
ARTICLE 5 - No pets of any kind are allowed. Only guide dogs are permitted with prior authorization from the administration and upon request. The dog must meet hygiene standards, and the owner (guest) will be directly responsible for said guide dog.
ARTICLE 6 - In case any damage is detected to the furniture and/or accessories in the room and/or public areas of the hotel, the cost of repair, cleaning, or replacement will be charged. We recommend proper use of these; any detected damage will automatically generate a charge to the room.
ARTICLE 7 - Each room has a safety deposit box that guests can use free of charge. The hotel will not be responsible for the loss or theft of valuables not placed in the safety deposit boxes.
ARTICLE 8 - Any external visit must be reported in advance to the Reception, providing details of each visitor. Visitors must leave the property within 30 minutes and can only remain in the lobby without using the rest of the facilities or consuming food or drinks. It is prohibited to provide accommodation to individuals not previously registered at reception, and the maximum room capacity cannot be exceeded.
ARTICLE 9 - The hotel management reserves the right to evict from the premises, without obligation to give any explanation, any guest whose behavior goes against morality, decency, and good manners or if their behavior disturbs other guests. This is for the purpose of protecting other customers.
ARTICLE 10 - In order to preserve the exclusivity and high quality of service in the restaurants, guests must dress according to the dress code established by the hotel and may not enter restaurants in wet clothing. Taking food and drinks out of the restaurants is not permitted.
ARTICLE 11 - For any comments, complaints, or to request a service, guests can contact the reception or the customer service department.
ARTICLE 12 - The established check-out time is 12:00 hrs. If the guest does not vacate the room by this time, an automatic charge will be applied for each extra hour. During check-out, the guest must return the room keys and towel cards to the reception; in case of loss of any of these items, the corresponding charge will be applied.
ARTICLE 13 - Guests must return the wristband upon check-out or a $100 USD charge will be applied.
ARTICLE 14 - Accommodation must be paid in advance or upon arrival. Otherwise, the guest must cover at least the corresponding payment for the first night of stay. The hotel reserves the right of admission.
ARTICLE 15 - Personal checks are not accepted for any payment. Credit cards are limited in their acceptance to those advertised as valid by the hotel administration and that can cover the invoice amount.
ARTICLE 16 - The use of electric irons or other electricity-powered devices will be under the guest's responsibility.
ARTICLE 17 - The stores and agencies located within the property are concessionaires, and their management is independent of the hotel's operation; the hotel will not be responsible for their transactions.
ARTICLE 18 - Each guest must leave the main door, terrace door, and water taps closed when leaving the room. The hotel is not responsible for events caused by failure to heed this recommendation.
ARTICLE 19 - Hanging clothes or towels on the room railing is not permitted, nor is using hotel towels or other items outside the property.
ARTICLE 20 - The pools are for hotel guests' use only. Entering the pool in clothing is not permitted; swimwear is mandatory. Pool rules must be respected. For hygiene reasons, drinking or eating in the pools is not allowed.